Terms & Conditions

Legal Information & Notices 

Welcome to FlexiCat® Limited, please read these terms & conditions carefully as you agree to be bound by them, whilst using a FlexiCat Website.

Website usage


“FlexiCat” is a registered trademark of FlexiCat Limited. There may well be other trademarks or registered trademarks of respective owners used within this site.

Customer Account Details 

FlexiCat Limited does not currently require customers to register their personal details. All payments are handled via PayPal. Please review our privacy policy as it governs the privacy practices undertaken by FlexiCat Limited.

Website Availability

We will do our utmost to maintain the availability of the site at all times. However, due to the nature of the internet we cannot guarantee the availability of the site at all times. Maintenance and repairs will be undertaken to improve the site which may disrupt our service from time to time.


All material, including text, graphics and source code are the copyright of FlexiCat Limited. Any unauthorised use of the materials on this site is strictly prohibited.

Software Packaging Disclaimer 

Some software titles may be presented in a packaged carton on this website. This is purely for illustrative purposes, and no software is available in a packaged state. All software will be shipped by electronic distribution.

FlexiCat Market Submission Disclaimer

 All persons sending submissions to FlexiCat and its associated sites i.e. FlexiCat Market (flexicatmarket.com) give FlexiCat Limited the right to publish all or parts of their work on our Websites and/or for use in our Newsletters. In most cases any submissions will fall within our FlexiCat Market Partnership Policy. FlexiCat will not include any names or personal details in publications unless prior permission from the creator is obtained. If you have any concerns regarding your personal submitted files please contact us using the online FlexiCat “Contact Us” form.

Product Ordering

Product Pricing and Availability

All prices shown on the site include the applicable VAT rate.

All products are available by download from FlexiCat Website on a Trial Only basis and when satisfied the purchase can be made via the program purchase button. Updates will be installed automatically within the software providing they are turned on (default).

Electronic Software Downloads

FlexiCat Electronic Software Download (ESD) products are provided under the terms of the license agreement applicable to the product. FlexiCat Limited is committed to the prevention of software piracy and the following terms apply.

All ESD Products are installed from a standard trial full single database working version.  FlexiCat may offer from time to time free downloads for trial periods and updates to improve the functionality of their software products.


All purchase payments for FlexiCat products are collected via the PayPal payment system. PayPal accepts credit cards, debit cards and include most payment systems. (Note: you do not have to create a PayPal account if you wish to pay by card).

Purchase and Refund Policy

Delivery of our software is exclusively Electronic Software Download (ESD). The user may download our Trial software from www.flexicat.com or from approved associated third party download sites and try it out for a trial period displayed within the installed program.  When choosing to Purchase and Register, the user will be passed to PayPal for payment the registration key will be sent to the purchasers email address as provided in the purchase details.

FlexiCat Limited stores no personal customer data other than the email address they provide. This will be validated at time of purchase.

Please use the trial period to make sure that the software meets your needs before purchasing a license. All of our software is fully-functional during the trial period. None of our software requires registration to enable its primary functionality.

If you purchase one of our products, after your payment has cleared you will receive an email with the purchase code to activate the software. Once this information is emailed to you, no refunds will be given. We have this policy since it would be impossible for you to return your registered version of our software.

During your trial period support is provided using the software help files to assist installation and configuration. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.

In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 25% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. FlexiCat Limited is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.

Acceptance of this Refund Policy

It is your responsibility to familiarise yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.

Please send any questions regarding our refund policy through our support system.


Last Updated:  12/08/2015